you live. we take care.

our support

During your stay assistance is available across four core service areas, ensuring the practical aspects of living are taken care of.

A professional monthly cleaning is included to maintain the overall condition of the property.

Additional services can be arranged on request and coordinated according to specific needs.

Technical issues or repair needs are coordinated through our local service network.

Communication with technicians, building services or owners is managed in a clear and efficient way.

Entry to the property is organised through clearly defined procedures at the beginning and end of each tenancy.

Assistance is available in case of lost keys, replacements or entry-related questions during your stay.

Urgent situations such as critical technical failures or safety-related issues are handled through a defined emergency contact system.

Escalation procedures ensure that appropriate action can be taken without unnecessary delay.

assistance, coordination and care whenever needed.

casacurada remains your central contact for all matters related to the apartment. Requests are internally coordinated through our local network to ensure clarity and efficiency.
Additional services such as extra cleaning, laundry support or specific maintenance requests can be arranged on request. Availability and scope are coordinated individually.
Response times depend on the nature and urgency of the request.
Non-urgent matters are reviewed during business hours, while critical issues follow a defined escalation process.